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Terms and Conditions



The Customer is responsible for the information of the recipient's correct name and address. This information should be precise, accurate and complete (e.g. it should include the telephone number, flat number, wing and the floor) to enable delivery under normal conditions.


Ovenfresh reserves the right to call the recipient to obtain the details needed to make smooth delivery and to be available to receive the delivery which means that the telephone number has to be correct and the recipient has to be there to answer the phone.


If any recipient advises us not to come but to come on some other corresponding day due to his or his family non availability, the same shall be accepted and conveyed to the customer and the delivery will be further executed as per the recipients instructions.


Please be aware that the weights indicated are approximate and might vary a bit.


Ovenfresh cannot warranty the quality of its products if the recipient does not ensure proper storage conditions or storing in the refrigerator after receiving.


For any order modifications (billing or delivery address, delivery date etc.), please contact our Customer Service Department at least two working days before the original delivery date. By mail :


Ovenfresh products are made by artisans, which means that the supply is limited.

We ensure that all the products published on our online menu are available for ordering, however in certain cases, if the ordered product is unavailable another product of equal value would be delivered.

Please note : The risk of product unavailability is higher during holiday periods, during Diwali and especially the year-end holidays than during the rest of the year.

If there is a shortage of a particular product, We will call you or e-mail as soon as possible to find a solution:


Postpone delivery until the product is available again, if and when this is possible


Replace the product with one that is comparable in terms of quality and price


Full refund


The prices listed on the purchase order are inclusive of all taxes 

We do not charge extra for the packing costs.

We charge separately for delivery. It's a fixed charge of separately for delivery (all inclusive) anywhere and everywhere in Mumbai 


Since cakes are perishable goods and are made to order, we would not be able to provide any refunds. No refunds for wrong addresses, recipient unavailable and other causes beyond the control of us would not be entertained.


All content on this website including the logo, graphics, text, design, is the property of Ovenfresh. No part of the content shall be copied, downloaded, uploaded, published and transmitted without prior, written permission from Ovenfresh.


Ovenfresh may at any time modify the terms and conditions ("Terms") of the Service without any prior notification to you and the revised version shall be available on the site. In the event of you not agreeing to the revised terms, then you should stop using the site. By continuous usage you are agreeing to the published Terms.

If at any time you have questions or concerns regarding our policy or your privacy or please feel free to write us an email to or call +91 8080146666

By placing the order the customer has unconditionally accepted the terms and conditions of use as given here under and/or elsewhere in the site.



As our product have restricted shelf life and is also subject to melt we will call up the guest or the recipient you have chosen to gift to be available at the address to receive it. No request by the customer of giving surprises to the recipient will be accepted.


We deliver all 365 days of the year (including Sundays and public holidays).


We only deliver to people located in Mumbai City 


Please use a regular street address with nearby land mark for faster delivery of cake.


All deliveries will be executed according to the given specific time of our slot. If a delivery is made outside the specified time frame, this does not entitle the Customer to any
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